In companies, a series of symptoms can arise at any time that warn that something is not going well. In this case it would be necessary to hire this service. It is a method with which we investigate the market, based on real experiences of purchasing products or services, evaluating the effectiveness of your customer service. With this, we analyze the behavior and conduct of the seller, his reaction and capacity for empathy, even pushing him to the limit through complaints, claims and questions.

Cliente Misterioso (Mystery Shopping)

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